Birchgrove Garden Centre – East of England
Problem:
Birchgrove Garden Centre were struggling to fulfil customer orders due to inconsistent and unreliable supply from their previous furniture provider.
Solution:
They switched to Churnet Valley Garden Furniture, selecting a new range of heavy-duty wooden garden furniture. They were impressed by the design difference, superior comfort, and especially the build quality—our products use screws (not nails) and are bolted together for long-term strength and durability.
What Stood Out:
• Scandinavian Redwood: slower-grown, tighter grain, stronger and more durable over Scottish Pine which is used widely in the UK outdoor living furniture market.
• More reliable availability and smoother fulfilment process
• Fast and reliable customer service, from Sales Agent to Manufacturing Head Office
• Boost in sales, customer satisfaction and confidence
• Regular Repeat Orders
• Introduction of new lines as the seasons evolve.
Case Study by Richard Taylor, Head Buyer
